ManagerManager, Customer Service (Trade), Group Tech & Ops

About This Role

UOB Manager, Customer Service (Trade) requires a qualified individual with 3-5 years of experience in trade products to support clients, handle queries, and ensure accurate reporting.

Responsibilities

• Support clients on day-to-day Trade transaction queries via phone or email
• Record all calls information according to standard operating procedures
• Act as a Trade advisor on various Trade products enquiries
• Work closely with stakeholders to ensure client requests are fulfilled
• Ensure timely and accurate delivery of reporting and monitoring of department KPIs
• Identify and escalate client issues if any

Requirements

• Degree holders with good understanding of various Trade products
• Min 3-5 years of relevant working experience
• Great Customer Service on Trade Products
• Have Trade knowledge or customer services experience
• Able to work independently with excellent verbal and email-writing skills
• Able to interact effectively with internal & external parties of all levels