Assistant Manager, Student Administration

About This Role

The Assistant Manager, Student Administration at NTU Singapore is seeking a highly experienced and detail-oriented professional with 3+ years of experience in educational institutions to oversee postgraduate student administration, including admissions, course registration, examinations, and policy documentation.

Responsibilities

• Support the full spectrum of postgraduate student administration, including admissions and course registration.
• Partner with academic leaders to review curricula and syllabi, and prepare academic proposals.
• Plan and oversee the end-to-end examination process, including timetable preparation and result processing.
• Prepare, update, and maintain student handbooks, FAQs, and policy documents for accuracy.
• Administer SkillsFuture claims and manage Centre for Professional and Continuing Education (PACE) initiatives.
• Serve as a main point of contact for Master of Science programme enquiries and support students, faculty, and stakeholders.

Requirements

• A degree with at least 3 years of relevant experience in an educational institution or higher education environment.
• Prior experience in student administration, postgraduate programme operations, or academic support is highly preferred.
• Strong proficiency in Microsoft Office applications and office IT systems with data, databases, and online platforms.
• Strong system and data literacy to handle large volumes of information accurately.
• Meticulous, well-organised, and detail-oriented with a strong sense of ownership.
• Service-oriented with excellent interpersonal, communication, and organisational skills.
• Able to multitask, manage competing deadlines, work under pressure with minimal supervision, and engage effectively with stakeholders.