Specialist, Chatbot and Digital Adoption

About This Role

The Specialist, Chatbot and Digital Adoption role at NTU requires a CS/IT background with 3+ years of experience in project management and digital adoption, focusing on chatbot frameworks, stakeholder engagement, user experience optimization, and change management to support organizational goals.

Responsibilities

• Execute operational strategy for chatbot and digital adoption platforms aligned with organizational goals.
• Assist in planning, monitoring, and delivering chatbot automation projects within scope and timeline.
• Collaborate with cross-functional teams to map customer journeys, manage logic flows, and handle engagement follow-ups.
• Assist training initiatives for employees on digital tools to ensure effective use.
• Leverage analytics to monitor user interactions, identify bottlenecks, and convert data into actionable dashboards.
• Assist in driving change programs to ensure seamless transitions during technology rollouts and address employee resistance.

Requirements

• A degree in computer science, information technology, business administration, or a related field.
• At least 3 years of experience in project management or digital adoption roles.
• Familiarity with chatbot technologies, digital adoption platforms, CRM systems, or similar tools.
• Strong analytical skills with experience using data visualization tools.
• Excellent communication skills to engage stakeholders across all levels of the organization.
• Proven ability to manage change programs and train employees on new technologies.
• A collaborative mindset with a focus on delivering high-quality user experiences.