Senior Executive, University Counselling Centre, University Wellbeing Office

About This Role

The Senior Executive role at the University Counselling Centre (UCC) is a pivotal administrative position responsible for coordinating mental health services, managing front-desk operations, and ensuring data-driven support for students. The position requires a strong background in psychology or social work with at lea

Responsibilities

• Respond promptly to student enquiries via phone, email, or in-person visits.
• Assign cases to mental health practitioners efficiently and timely based on availability.
• Manage the front-facing reception, including scheduling appointments and maintaining calendars.
• Coordinate logistics for workshops, seminars, and events hosted by the UCC/University Wellbeing Office.
• Monitor facilities and equipment to ensure proper maintenance and address repairs.

Requirements

• Minimum qualification of a good diploma with at least 3 years of relevant work experience, or a degree from a recognised university.
• Preferred fields include psychology, counselling, social work, education, or other related disciplines.
• 1-3 years of experience working in an administrative role in an educational, mental health or social service setting.
• Experience in data collection, analysis, and reporting is valuable.
• Effective organisation and time management skills.