Executive / Senior Executive, One-stop

About This Role

Seeking an Executive/Senior Executive role at NTU One-Stop to handle diverse student queries, assist with mailroom logistics, and draft SOPs for services.

Responsibilities

• Handle diverse student enquiries via One Stop hotlines, emails and counter.
• Collaborate with departments to address complex student-related queries effectively.
• Manage international student passes and support insurance, certificates, and concession card processes.
• Oversee NTU mailroom services including distribution and logistical operations when required.
• Draft standard operating procedures (SOPs) for student services processes and review knowledge articles.
• Participate in ad hoc projects to improve student service efficiency.

Requirements

• Minimum Diploma in any discipline.
• Proficiency in Microsoft Office.
• Customer Focus: Passion for exceptional customer experiences and empathy.
• Problem-Solving Aptitude: Strong analytical skills with quick decision-making capacity.
• Interpersonal Skills: Excellent interpersonal abilities for fostering positive relationships and teamwork.
• Adaptability: Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
• Time Management: Efficient prioritization and consistent deadline meeting.