Assistant Manager, IT Lab Operations

About This Role

The Assistant Manager role at NTU involves overseeing lab operations, managing equipment and consumables, handling asset loans/disposals, configuring servers, providing technical support, and optimizing workflows to ensure operational efficiency.

Responsibilities

• Oversee end-to-end lab operations to ensure optimal performance and reliability of all equipment.
• Govern lab utilisation, service requests, and ensure efficient allocation of resources.
• Propose and manage annual budgets for equipment replacement and upgrade.
• Maintain stock of consumables required for daily lab activities.
• Establish and enforce policies on lab usage, access control, and safety compliance.
• Conduct general maintenance for lab infrastructure including air-conditioning and lighting.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Diploma holders with significant relevant experience are welcome to apply.
• Proven hands-on experience in software installation, hardware troubleshooting, and server administration.
• Proficiency in managing Linux-based systems including file system management and troubleshooting basic Linux issues.
• Strong ability to work independently while collaborating effectively as part of a team.
• Excellent communication and customer service skills.
• Strong organizational and analytical problem-solving skills.
• Capable of managing multiple tasks efficiently and meeting tight deadlines.