Technical Account Manager, ES – APJC-ASEAN

About This Role

Amazon Technical Account Manager (TAM) role requires a Bachelor's degree, technical account manager experience, and proficiency in Mandarin for liaising with international clients. The candidate must demonstrate expertise in AWS services, cloud architecture, and operational performance analysis to support enterprise cu

Responsibilities

• Champion and advocate for Enterprise Support customers across all AWS services.
• Provide strategic expert advice on full line of AWS services and customer architecture for strategy questions, project planning, and operational issues.
• Complete analysis and present periodic reviews of operational performance to customers.
• Provide deep reviews of service disruptions, metrics, and detailed prelaunch planning.
• Participate in customer requested meetings (onsite or remote) to facilitate rapid resolution of concerns.
• Work directly with Amazon Web Service engineers to ensure customer issues are resolved as expediently as possible.

Requirements

• Bachelor's degree or equivalent.
• Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, or cloud architect.
• Proficiency in Mandarin for liaising with Mandarin-speaking clients/business partners/stakeholders/customers.
• Experience in a 24x7 operational services or support environment.
• Experience in internal enterprise or external customer-facing environment as a technical lead.