[LTA-VS] PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

About This Role

We are seeking a dedicated customer service professional to handle feedback, manage requests, and ensure high standards across multiple touchpoints.

Responsibilities

• Handle customer feedback and enquiries professionally through multiple channels
• Manage service requests and online applications efficiently while maintaining high standards
• Prepare regular performance reports and conduct audits when required
• Maintain smooth workflow at various service touchpoints
• Collaborate with stakeholders to resolve complex customer queries and enhance delivery
• Monitor interactions to ensure timely resolution

Requirements

• Knowledge in any discipline
• Prior work experience in customer service as an added advantage
• Proficient in Microsoft Office applications
• Excellent organisational, communication, and interpersonal skills
• Meticulous attention to detail with strong analytical abilities
• Ability to work independently and as part of a team
• Proven ability to thrive in a fast-paced environment