Assistant Manager / Manager, Donor Excellence

[What the role is] We are seeking an Assistant Manager/ Manager to lead the administrative and operational functions of the Donor Excellence team [What you will be working on] Team Leadership • Lead and develop administrative and operational staff • Manage workload distribution and drive continuous improvement • Coach team members and manage performance Operations Management • Oversee donor management systems and database integrity • Manage compliance processes and permit applications • Lead funding allocation and budget tracking • Develop standard operating procedures Stakeholder Relations • Handle complex donor enquiries and relationship management • Coordinate meetings and prepare strategic documentation • Represent team in cross-functional initiatives Project & Event Oversight • Manage event planning, procurement, and logistics • Oversee vendor relationships and contract negotiations • Lead process improvement projects Data & Reporting • Analyse operational metrics and prepare management reports • Implement monitoring systems and quality assurance • Drive data-driven decision making [What we are looking for] Education & Experience • Bachelor's degree preferred • 5-7 years operations/administration experience • 2-3 years management experience • Non-profit or government experience preferred Key Skills • Team leadership and staff development • Budget management and project coordination • Advanced Microsoft Office and database skills • Strong communication and analytical abilities • Discretion with confidential information