Customer Support Executive

About This Role

A Customer Support Executive role at Thermo Fisher Scientific in Singapore requires a Logistics/Supply Chain background, 2+ years of experience, and proficiency in ERP systems like SAP or Oracle E1 to manage customer inquiries, order fulfillment, and operational excellence.

Responsibilities

• Serve as the main contact window for customers, channel partners, and team members via phone, email, and meetings.
• Drive ownership for day-to-day order fulfillment tasks and provide proactive communication on changes or delays.
• Respond efficiently to inquiries ranging from quotations to billing, return/replacement, and complaints while preparing vital documentation.
• Maintain close interlocks with Supply Chain, Warehouse, and Logistics to meet customer expectations.
• Collaborate with Finance on Accounts Receivables (AR) and Accounts Payable issues.
• Contribute to process improvement initiatives and ensure compliance with corporate guidelines.

Requirements

• Diploma in Logistics, Supply Chain, or Life Science.
• 2 years of experience in Customer Service function.
• Proficiency in ERP systems like SAP, Oracle E1, and MS Office.
• Fluent in spoken and written English to business associates in SEATW.
• Attentive listening, problem-solving skills, and self-starter with enthusiasm.