Customer Support Technician

About This Role

Applied Materials requires a Customer Support Technician in Singapore to perform Tier I procedures, preventative maintenance, and assist senior engineers with corrective work. The role involves physically demanding tasks including lifting up to 35 lbs, working in tight spaces, and using safety gear. Candidates must mee

Responsibilities

• Performs standard Tier I procedures including wafer measurement.
• Performs preventative maintenance and wet cleans independently.
• Assists senior engineers with corrective maintenance as needed.
• Disassembles, cleans and rebuilds kits as part of kit management quality.
• Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
• Diagnoses and resolves basic technical problems.

Requirements

• Has developed analytical skills and application of scientific methods to perform a variety of activities.
• Has good understanding of how the team integrates with others.
• Recognizes and solves typical problems that can occur in own work area without supervisory approval.
• Has the ability to represent Applied Materials to the customer.
• Uses good customer service skills at all times while maintaining a professional demeanor.
• Displays respect for the customer by maintaining a neat and orderly work area.
• Demonstrates a positive attitude in less than optimal customer situations.