Customer Engineer

About This Role

Applied Materials seeks a Customer Engineer in Singapore to serve as a direct liaison, installing, maintaining, and upgrading advanced equipment for customers. This role involves hands-on technical support to ensure optimal system performance.

Responsibilities

• Perform preventative and corrective maintenance on complex systems (electrical, vacuum, mechanical, etc.).
• Respond to fab issues by collaborating with engineers and participating in escalation calls.
• Perform standard service activities (Tier I unassisted, Tier II with assistance).
• Diagnose and resolve technical problems using diagnostic techniques and documentation.
• Maintain quality repairs and follow all established checklists and procedures.
• Ensure complete customer satisfaction within the assigned work area.

Requirements

• Ability to perform physical tasks including lifting up to 35 lbs. and working in tight spaces.
• Willingness to travel up to 20% of the time.
• Must be able to use hand and power tools.
• Ability to work in clean room environments using appropriate PPE.
• Strong problem-solving skills to address recurring technical issues.
• Understanding of how duties integrate with the team and company goals.
• Commitment to safety procedures in all operations.