Customer Engineer IV

About This Role

Customer Engineer IV is a full-time field service role in Singapore requiring advanced mechanical, electrical, and vacuum expertise to install, maintain, troubleshoot semiconductor equipment, and mentor junior engineers.

Responsibilities

• Install, maintain, and upgrade customer equipment
• Apply troubleshooting skills to solve complex equipment issues using diagnostic tools
• Follow and generate documented procedures and published task plans
• Communicate with customers and internal business units to ensure smooth operations
• Train and mentor junior Field Service Engineers [Customer Engineers]
• Fulfill additional duties as assigned

Requirements

• Bachelor's Degree
• 7-10 years of work experience in semiconductor industry or equipment support industry
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage including digital multimeters
• Advanced knowledge of wafer processing parameters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Valid driver's license and ability to obtain a passport if travel is required