Manager III, Customer Engineer

About This Role

Applied Materials Manager III, Customer Engineer is a full-time role in Singapore requiring direct customer relationship management, coaching engineers, and financial oversight for District Sales Engineers.

Responsibilities

• Develops and maintains customer relationships with all relevant individuals in the district at all levels.
• Manages, coaches, and directs customer engineers in their respective districts.
• Responsible for salary planning, career planning, corrective actions, and establishes performance appraisals.
• Initiates reports necessary for the business and serves as the prime interface with Product Divisions.
• Executes escalation procedures and monitors the CSD Award Program quarterly results.
• Manages RMA procedure, measures engineer effectiveness, and takes corrective action with customer engineers.

Requirements

• Must have a strong background in customer service and engineering support.
• Requires experience managing multiple engineers or teams within a district.
• Must possess strong financial forecasting and cost efficiency skills for the district.
• Needs experience with RMA procedures, system installation, and reliability monitoring.
• Must demonstrate leadership abilities to administer company policies affecting subordinates.
• Requires understanding of global business conduct and compliance with Applied Materials standards.