Customer Engineer

About This Role

Customer Engineer at Applied Materials is a full-time role requiring Tier I unassisted service skills, including troubleshooting electrical and vacuum systems, coordinating with customers for operations, and ensuring full customer satisfaction within work areas.

Responsibilities

• Performs standard Tier I unassisted service activities
• Performs standard Tier II with assistance and completes quality repairs
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls
• May participate in projects to reduce costs and increase uptime

Requirements

• Able to perform routine preventative maintenance within established timeframes
• Assists senior engineers as needed
• Uses training and experience to identify process, software or hardware related system problems
• Assumes responsibility for complete customer satisfaction within work area