Customer Engineering Technician

About This Role

Customer Engineering Technician role requires physical labor, extensive walking and lifting duties, noise sensitivity, and the ability to troubleshoot systems within assigned territories. Candidates must meet specific functional knowledge requirements including Quality Improvement methods and Statistical Process Contro

Responsibilities

• Assists in planning the daily work schedule to ensure completion of Preventive and remedial maintenance.
• Uses escalation policies to keep management informed of down situations.
• Verifies and approves the operational quality of system equipment.
• Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems.
• Instructs customers in the operation and maintenance of systems.
• Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Requirements

• Physically demanding position requiring extensive walking, standing, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders.
• Ability to lift up to 35 lbs.
• Distinguish between colors and work in an environment with noise that may be difficult for some individuals.
• Use of hand and power tools.
• Personal Protective Equipment (coveralls, hoods, safety glasses, gloves, respirators, chemical aprons, face shields) required.
• Proficiency in analytical processes or procedures to carry out assigned tasks.
• Good understanding of how the team integrates with others to achieve objectives.
• Ability to work in a clean room requiring appropriate Personal Protective Equipment.