Customer Engineer

About This Role

Customer Engineer at Applied Materials is a Tier I unassisted field service role requiring physical labor, diagnostic skills, and direct customer liaison to resolve technical issues in semiconductor manufacturing environments.

Responsibilities

• Performs standard service activities through Tier I unassisted.
• Completes quality repairs and assists senior engineers as needed.
• Verifies operational quality of system equipment unassisted.
• Follows all checklists and procedures to ensure correct Revs of procedures and schematics.
• Assists senior engineers as needed for troubleshooting and escalation calls.
• Diagnoses and resolves recurring technical problems using diagnostic techniques.

Requirements

• Single primary product and platform.
• Minimum aid needed to read circuit diagrams.
• Ability to distinguish between colors and work in tight spaces.
• Physical demands include extensive walking, standing, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders.
• Must wear appropriate Personal Protective Equipment (coveralls, hoods, safety glasses, gloves, respirators, etc.).
• Understands how assigned duties relate to others in the team and integrates with discipline.
• Assumes responsibility for full customer satisfaction within work area.