Global Product Support

About This Role

Applied Materials seeks a Global Product Support Engineer in Singapore to lead new procedures, contribute to FMECA and CAPA processes, train customer engineers on ELS shipments, and manage new product development workflows.

Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Contribute to the FMECA process and participate in or own first chamber Build & Test.
• Work with Manufacturing to develop procedures for new product final testing and installation.
• Partner with Quality & Reliability (Q&R) group to review Top Field Issues and Conduct Failure Analysis.
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides.
• Collect process and qualification data to create product Best Known Methods (BKMs) for new products.

Requirements

• Demonstrates conceptual and practical expertise in own discipline.
• Has knowledge of best practices, competition differentiation factors, and market awareness.
• Acts as a resource for colleagues with less experience or leads small projects with manageable risks.
• Solves complex problems and takes a new perspective on existing solutions based on multiple sources of information.
• Impacts customer, operational, project or service activities within own team and related teams.