About the role
Customer Service Manager role based on the published job description. Key responsibilities and requirements were extracted directly from the posting for quick review.
Life SciencesOnsite
Key Responsibilities
- Provides leadership for customer operation specialists in order fulfilment, quota credit, collections and contracts.
- Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.
- Executes Strategic Intent and implementation of the organization/ business strategic plan.
- Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies.
- Direct design, development, and implementation of organization programs.
- Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures.
Requirements
- Bachelors or Master
- Degree or University
- Degree or equivalent plus demonstrated industry experience integrating the resources of several complex departments or functions Typically has 5 years of managerial experience Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture
- Experience in setting a clear and aligned organizational vision Demonstrated ability to define and execute strategic plans Established track record to define and implement strategies and programs that benefit your area of expertise Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution
- Experience working in an audit environment governed by SOX, ISO, and other audit regulations Proven ability to lead large teams and ensure operational excellence across the entire organization Customer Services/Operations experience preferred WW or strong Regional experience preferred Excellent verbal and written communication skills
- Experience to manage a multi-national team