About the role
Customer Operations Specialist to manage service contracts for Thailand and Southeast Asia. Validate sales quotations, activate service contracts in CRM, set up billing accurately, manage customer inquiries, and support process improvement initiatives. Collaborate with internal partners and cross-functional teams.
Life SciencesOnsite
Key Responsibilities
- Manage Service Contracts primarily for the Thailand market
- Validate sales quotations and activate Service Contracts in CRM
- Ensure timely and accurate archival of order packages in CRM
- Set up billing accurately and promptly
- Manage customer inquiries professionally via telephony and email
- Support business initiatives and projects related to process improvement
Requirements
- Diploma or University degree, or equivalent practical experience
- Proficiency in reading, writing, and communicating in Thai
- Experience in Sales and Service Contract Management is preferred
- Working knowledge of SAP CRM is an advantage
- Proficient in Microsoft Excel
- Strong time management and prioritization skills