Full Job Description
Job Purpose The Operations Specialist plays a key role in supporting the delivery and administration of training programmes for the Operations Group. This includes vocational qualification, ROP & PIC/PM, refresher training, and other operational support functions to ensure staff competency and compliance with regulatory obligations. Responsibilities Operations Training Support Assist the Executive in the planning and execution (including training) of the Vocational Qualification Programme (VQP). Conduct Rail Operating Procedure & Person-In-Charge/Possession Master (PIC/PM) training. Assist in other Ops Training under the SSO VQP program Coordinate training logistics, materials, and scheduling to ensure smooth delivery. Provide on-site support during training sessions and assessments. 2. Refresher Training & Compliance Work closely with the Ops Support Training team, SSO management and PDO to ensure compliance with STEL Commuter Obligations (CO). Monitor refresher training schedules and attendance. Support the implementation of continuous learning initiatives. 3. Training Administration Maintain accurate training records and competency tracking for Operations staff. Support the development and facilitation of training content and materials. Ensure timely documentation and reporting of training outcomes. 4. General Operations Support Perform other duties and functions as assigned to support the broader Operations team. Assist in operational planning, coordination, and execution of special projects or initiatives. Qualifications & Work Experience Diploma or equivalent in Business Administration, Operations Management, or related field. Prior experience in training coordination or operations support is preferred. Diploma in Engineering or at least 5 to 8 years in railway operations. Skills Strong organizational and communication skills. Proficient in Microsoft Office and training management systems. Ability to work independently and collaboratively in a fast-paced environment. Technical skills include: • Railway-related knowledge G eneric skills: Good Communication & Presentation Skills Computer S k i l l s : Microsoft Words, Excel, PowerPoint, Adobe Acrobat and Power BI (added advantage) O thers: Good writing skills, Good analytical skills