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ASM International
ASM International

Specialist I, Service Operations

Location

Singapore

Posted

2 weeks before

Full Job Description

Job details
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Job's mission
What you will be working on
Data Extraction & Analysis
Extract, consolidate, and analyze operational data from multiple systems and sources
Develop dashboards and reports to provide insights into performance trends
Identify gaps, risks, and improvement opportunities through data-driven analysis
Ensure data accuracy, consistency, and timely reporting
KPI Performance Management
Monitor and evaluate key performance indicators (KPIs) across regions
Conduct regular performance reviews and variance analysis
Provide actionable insights and recommendations to improve performance outcomes
Partner with stakeholders to define and track performance metrics
Regional Stakeholder Engagement
Collaborate with teams across different regions to align on KPI targets and performance improvement plans
Facilitate regular discussions, reviews, and business updates with regional stakeholders
Ensure consistent communication and sharing of best practices across regions
Headcount Management
Track and manage headcount allocation and utilization across regions
Support workforce planning, forecasting, and capacity analysis
Identify resource gaps and recommend optimization strategies
Monitor productivity metrics and align staffing with business demand
Tool Installation & Qualification Management
Support the tracking and coordination of tool installation activities across regions
Extract and maintain data related to tool deployment status, timelines, and performance
Analyze installation and qualification data to identify trends, delays, and potential issues
Assist in preparing reports and dashboards to monitor tool readiness and qualification progress
Validate data quality and completeness for tool installation and qualification records in SHaRP (Service Headcount and Resources Planning)
Provide data-driven insights to support continuous improvement of deployment and qualification processes
What we are looking for
Bachelor’s degree in Business, Engineering, Data Analytics, or a related field
Minimum 3 years of experience in operations, analytics, or performance management roles
Strong analytical skills with proficiency in Excel, Power BI, or similar tools
Experience working with cross-regional or global teams
Excellent communication and stakeholder management skills
Ability to manage multiple priorities and work in a fast-paced environment
Knowledge of workforce planning and operational tools is an advantage
What sets you apart
Data-driven decision making
Stakeholder collaboration and communication
Strategic thinking and problem-solving
Attention to detail and accuracy
Project and time management