SVP, Site Reliability Engineering Domain Lead, SRE & Governance, Group Technology

About This Role

Lead a large, geographically distributed team in Site Reliability Engineering for Application and Infrastructure support at DBS. Drive service stability by proactively managing incidents, reducing MTTR, and implementing SRE principles.

Responsibilities

• Manage Production Support across App/Infra globally, ensuring SLA adherence.
• Drive MTTR reduction by 20% and enforce SOPs for recovery.
• Identify and automate production support tasks to eliminate toil.
• Drive application/infrastructure improvements (performance, resilience) via automation.
• Lead Root Cause Analysis with partners post-incident resolution.
• Manage Incident/Problem Management processes across Infra and Application domains.

Requirements

• 10-15 years in Banking with 5+ years in RTB Lead role.
• Strong SRE implementation across App/Infra (monitoring, alerting).
• Proven automation experience for Infra & Application support tasks.
• Deep technical knowledge: RDBMS, Unix/Linux, Cloud platforms.
• Experience with container platforms (e.g., OpenShift).
• Understanding of SLAs, SLIs/SLOs, and Incident Management.
• Knowledge of capacity planning, DR/BCP, and compliance.
• Strong collaborator with global teams and vendors.