About the role
[LPS] Digital Workplace Systems Engineer role based on the published job description. Key responsibilities and requirements were extracted directly from the posting for quick review.
ElectronicsOnsiteInformation Technology
Key Responsibilities
- DEX Platform Integration and Configuration Configure, optimize, and maintain integration between the DEX and ServiceNow ITSM platforms.
- Enable real-time enrichment of ServiceNow incidents with endpoint telemetry, including device performance, configuration status, and health scores.
- Support AI agent integration with DEX to facilitate natural language queries and endpoint actions via ServiceNow.
- Manage automated remediation workflows initiated from the ServiceNow interface using DEX platform capabilities.
- Perform integration changes requiring platform-level modifications or feature enhancements.
- Operational Enablement and Readiness Ensure Service Desk and Deskside Support teams are trained on DEX utilization, including dashboards, alerts, and device intelligence analytics.
Requirements
- Proactive mindset and analytical thinking.
- Excellent problem-solving, documentation, and collaboration skills.
- Strong communication and stakeholder management.
- Ability to translate technical insights into actionable service improvements.
- Continuous improvement orientation with a focus on end-user experience.