About the role
[LPS] Manager of IT Project Management role based on the published job description. Key responsibilities and requirements were extracted directly from the posting for quick review.
ElectronicsOnsiteInformation Technology
Key Responsibilities
- Service Delivery Management - Manage the delivery of digital workplace services across client's end user environments, ensuring alignment with SLAs, XLAs and customer expectations.
- Oversee the daily operations of environments, including asset management, incident management, change control, and problem resolution.
- Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
- Proactively identify issues and work with the respective teams to resolve incidents and perform root cause analysis.
- Collaborate with IT Innovation and Governance team to drive adoption towards AI-assisted service delivery model for cost efficiency.
- Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: At least 7 years in service delivery management in digital workplace services.
- ITIL v4 Foundation