About the role
[LPS] ITSM Consultant (Service Improvement) role based on the published job description. Key responsibilities and requirements were extracted directly from the posting for quick review.
ElectronicsOnsiteInformation Technology
Key Responsibilities
- We are seeking an experienced Service Improvement Manager/ITSM Consultant – Process Excellence & Continual Service Improvement to oversee end-to-end IT service delivery while driving structured process improvement and automation initiatives.
- This role combines service delivery ownership with a strong focus on process gap identification, ITIL-based service management, continual service improvement (CSI), and compliance with quality and service management standards.
- The role operates across hybrid environments (on-premises, cloud, and data center) and works closely with operations, engineering, cloud, security, and leadership teams to ensure services are reliable, efficient, compliant, and continually improving.
- Service Delivery Management Own end-to-end delivery of IT services across infrastructure and cloud environments.
- Ensure adherence to SLAs, KPIs, OLAs, and contractual commitments.
- Lead incident, problem, change, and service request management in line with ITIL best practices.
Requirements
- 8+ years in IT service delivery, service management, or operations roles.
- Proven experience managing services in hybrid infrastructure environments (cloud, on-prem, data center).
- Demonstrated experience in process improvement, CSI, and ITIL implementation.
- ITSM, Quality & Improvement Knowledge Strong practical knowledge of ITIL practices: Incident, Problem, Change Service Request Continual Service Improvement Working knowledge of Six Sigma / Lean methodologies (DMAIC).
- Experience aligning IT processes with ISO 9001 and ISO/IEC 20000 standards .
- Technical & Tooling Knowledge Good understanding of cloud and infrastructure environments (AWS, Azure, VMware, Hyper-V, etc.).