About the role
This is an entry-level internship focused on customer relations and service culture initiatives. The intern will handle customer feedback analytics, manage communication channels, and support internal campaigns and system administration.
Real Estate InvestmentOnsite
Key Responsibilities
- Assist with customer feedback analytics and reporting for regional meetings
- Assist in administering the global staff recognition awards, working with cluster HR partners
- Assist to plan, develop and execute relevant campaigns/initiatives and content for staff/associates (e.g. Ascott Moments Week, Ascott Culture Week) to drive and build branded service culture
- Review and update guest feedback handling standards and guidelines
- Manage customer feedback via Customer Relations mailbox, ECMS and social media
- Provide administrative and user support for systems-related matters such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey and Shiji ReviewPro Online Reputation Management
Requirements
- Diploma/Degree in relevant field preferred
- Passion for service and culture is essential
- Strong verbal and written English communication skills
- Comfortable working with data and metrics
- Ability to work well in a people-focused environment