About the role
The Application Support Engineer provides technical support for wealth management applications, ensuring production stability, incident resolution, and continuous improvement. The role involves collaborating with internal teams, handling on‑call duties, and contributing to system design and training.
BankingOnsite
Key Responsibilities
- Provide support to front or back-office operations business process and systems
- Possess good understanding in front to back flows in entire bank process and prior experience in working closely with stakeholders in Risk, Regulatory & Finance
- Work with internal teams on resolutions to production incidents
- Resolve application specific and related processes (functional) issues, production incidents with a focus on Problem Management techniques to establish root cause
- Make recommendations for permanent resolution of recurring incidents
- Collaborate with relevant IT units to reduce level 1/level 2 incidents and contain number of rollbacks
Requirements
- Understanding of end-to-end banking processes (front to back flows)
- Experience working with Risk, Regulatory & Finance stakeholders
- Ability to troubleshoot application-specific and process issues