About the role
We are seeking a proactive and detail-oriented IT Command Centre Analyst to join our team. This role is critical in ensuring the stability, availability, and performance of our IT infrastructure and services.
BankingOnsite
Key Responsibilities
- Perform health checks as per Standard Operating Procedures (SOP).
- Conduct post-change health checks (excluding post-change verification).
- Attend to monitoring alerts and ensure timely resolution.
- Analyze and reduce monitoring alerts to improve efficiency.
- Perform trend analysis to identify patterns and potential issues.
- Identify recurring problems and propose preventive measures.
Requirements
- Minimum 5 years of experience working in an enterprise storage environment.
- Strong hands‑on expertise with SAN/NAS technologies, including solutions from Huawei, Brocade, Dell EMC, NetApp, HPE, and IBM.
- Proficient in multi‑platform environments, with working knowledge of Windows, Linux, and AIX operating systems.
- Proven experience in investigating, troubleshooting, and managing complex infrastructure‑related incidents in mission‑critical environments.
- Ability to work in a 24/7 shift environment, including weekends and public holidays.
- Active listening skills and clear communication.