About the role
Manager, Customer Support role based on the published job description. Key responsibilities and requirements were extracted directly from the posting for quick review.
AerospaceOnsiteServices
Key Responsibilities
- Customer Support to clarify technical requirements for all MTU & Detroit Engines and systems.
- Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
- Review relevant service information pertaining to all MTU & Detroit Engines Industrial products.
- Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work.
- Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
- Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise Co-ordinate field work and service recovery with local service partners and Distributors.
Requirements
- Provide on-site investigations/troubleshooting in the APAC region when required.
- Coordinates with Failure Analysis Center to carry out FAC as required.
- Assist diagnosis of problems on other applications if required.
- If required, full instructions for the next steps will be provided.