Title: Duty Terminal Manager

About This Role

A Duty Terminal Manager role at Changi Airport requires a Diploma or Degree in Aviation, Hospitality, or equivalent with strong people management skills and self-motivation to oversee operations, manage real-time incidents, and ensure consistent passenger experiences.

Responsibilities

• Oversee operations across Changi Airport terminals and road systems.
• Ensure optimal airport state with consistent delivery of exceptional passenger experiences.
• Respond to passengers' needs and perform touchpoint engagement.
• Manage real-time incidents and crisis situations effectively.
• Perform situational assessments and deploy resources to overcome exigencies.
• Adapt to constantly evolving operational terrain with high energy levels.

Requirements

• Diploma or Degree in Aviation, Aerospace, Hospitality, or equivalent professional qualification.
• Relevant working experience is advantageous.
• Self-motivated with good written and verbal communication skills.
• Strong people management skills required for shift duties.