Title: Assistant Manager / Manager, Experience & Operations Transformation

About This Role

The AOST team leads transformation initiatives to improve passenger experience and operational effectiveness, driving solutions like AI-enabled products across strategy, product, and delivery.

Responsibilities

• Drive transformation from problem definition to adoption, translating needs into actionable roadmaps.
• Oversee delivery of solutions involving Generative AI and LLMs in live operational environments.
• Manage programmes with multiple workstreams, dependencies, and stakeholder coordination.
• Define success metrics, track outcomes, and drive continuous improvement based on data.
• Coordinate internal and external stakeholders to clarify problem statements and define requirements.
• Lead complex, cross-functional initiatives across digital, product, or operations contexts.

Requirements

• Bachelor's degree or equivalent with at least 3 years of relevant experience.
• Strong ability to move between strategic thinking and hands-on execution.
• Comfortable operating in ambiguity and adapting scope as priorities shift.
• Clear, structured communicator with strong written and verbal abilities.
• Experience leading complex, cross-functional initiatives across digital or operations contexts.
• Working understanding of AI-enabled systems and basic technical literacy in software development.