About the role
As an Product Technical Marketing Engineer, this person is responsible for leading teams/projects to solve common and complex business issues, by leveraging developed subject matter knowledge. The role manages and leads cross-functional program teams,...
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Requirements
- The role manages and leads cross-functional program teams, delivers professional reports, develops schedules, budgets and resource plans, and tracks progress against the establishes plans, while leading less-experienced staff members.
- The role also identifies risks and creates mitigation plans, and reports the same to executive management.
- What a Product Technical Marketing Engineer does at HP: Drive field product quality & customer experience for Home inkjet products.
- Lead moderate to high complexity projects and manages cross-functional teams and regions support partners to achieve quality goals for current products.
- Generate actionable insights through holistic and detailed analysis of monthly call, telemetry, sentiment and return data to drive improvements and customer satisfaction.
- Assess, prioritize, and drive field issues and escalation to resolution, working closely both with customer support and development team.
- Leads bug tracking resolution and reporting of program risks, status, and options for resolution to executive management.
- Feed forward learnings from current products to future programs.