Satair - Head of Customer Resolution Services Asia Pacific and China

Requirements

• Job Description: This job is based in Satair, if you want to know more about our business, please click here to find out more.
• Build cohesive, high-performing teams with a strong focus on people development, while contributing as part of the global leadership team to shape strategic decisions and create sustainable value for Satair and the region.
• Leadership and Team Management Design the optimal team size, balancing productivity and sustainability, while anticipating increased automation and the adoption of AI to enhance efficiency and scalability.
• Build a high-performing, customer-focused team by promoting global alignment, continuous learning and fostering professional growth.
• Champion a culture of openness, collaboration, and active engagement that empowers employees, accelerates innovation, and supports the company’s long-term strategic objectives.
• Negotiate, manage, and communicate service level agreements (SLAs) with internal and external stakeholders to ensure clarity, alignment, and consistent delivery against agreed commitments.
• Operations and Efficiency Champion global continuous improvement initiatives, driving process optimization initiatives that improve operational efficiency and enhance customer satisfaction.
• Drive functional strategy and execution at the regional level as part of the global Customer Resolution Services (CRS) leadership team to ensure consistent performance, operational excellence, and customer-centric outcomes across regions.