About the role
This role involves supporting the digitalization of port operations through the full product lifecycle, from ideation to launch. The Associate will identify operational process gaps, conduct UI/UX design sessions, and manage stakeholder engagement to deliver innovative digital solutions that drive business value.
LogisticsOnsite
Key Responsibilities
- Assist with conducting impact assessment and proposing suitable product solutions to evaluate fit for business purpose
- Identify pain points and process gaps on existing manual/semi-automated operational work processes
- Conduct UI/UX design sessions and review, including documentation of user journeys to identify potential for technology improvements
- Form and determine the priority of User Stories for development
- Plan and execute UAT and Training sessions with SME Leads and Project Managers
- Plan and execute Business Go-Live and Adoption strategy with the aim to meet the product's business value and KPI
- Act as the liaison between the technical team and non-technical stakeholders, ensuring alignment on product goals
- Present product updates and performance to senior management, justifying decisions with data insights
- Co-lead with Product Managers to set and track key product metrics (KPIs) to evaluate success
- Use data analytics to monitor product performance, identify trends, and make informed decisions
Requirements
- Minimum Bachelor's Degree in Computer Science / Information Systems, Industrial Design or other relevant areas
- 1-2 years of digital product management experience or business analyst or project management in software implementation are preferred
- Fresh Graduates are welcomed to apply
- Clear understanding on stakeholder engagement rules, process mapping and solution design
- Knowledge of Agile Product Management and/or certifications like CSPO, PMP, PRINCE-2, or LEAN Six Sigma is an advantage
- Good technical understanding of digital solutions in the market
- Basic software development and database knowledge
- Strong in Microsoft Office suite of products
- Familiarity with product management tools (e.g. Jira), design collaboration tools (e.g. Figma), and AI-assisted tools (e.g. Claude AI)
- Highly numerate, meticulous and process driven with the ability to deliver results under stressful conditions
- Demonstrates structured thinking in problem-solving with the ability to derive insights from data
- Pro-active ground engagement and ability to propose ideas for improvements