About the role
Review, assess and approve shield claims within service turnaround time, ensuring accuracy and compliance with internal policy and regulatory requirements.
BankingOnsite
Key Responsibilities
- Review, assess and approve shield claims within service turnaround time.
- Ensure the output is accurate and compliant to internal policy and regulatory requirements.
- Attend to claims investigations, service recovery and enquiry.
- Attend to medical clarification with hospitals and clinics.
- Involve in projects assigned by supervisor.
- Provides quality customer service including interacting with customers, answering customer enquiries and effectively handling customer complaints.
Requirements
- Strong command of the English language (spoken and written).
- Familiarity with human anatomy, general diseases and disease management.
- 2 years of experience as a Life & Health claims assessor.
- Professional qualifications: OMA, FLMI (Fellow, Life Management Institute).
- Degree holder of biology & life sciences discipline.