Customer Service Officer / Concierge (Property Management)

About This Role

A property management company in Singapore is seeking a Customer Service Officer or Concierge to handle guest inquiries and assist with property management tasks.

Responsibilities

• Respond to guest inquiries and provide assistance with property management tasks.
• Maintain a professional demeanor while managing customer interactions.
• Ensure all guest requests are addressed promptly and accurately.
• Coordinate with property staff to resolve issues efficiently.
• Maintain confidentiality and adhere to company policies regarding guest data.
• Stay updated on property updates and new services offered by the management team.

Requirements

• Bachelor's degree in Hospitality, Business Administration, or related field.
• Strong communication skills and ability to handle high-pressure situations.
• Experience in the hospitality industry or property management is preferred.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently or in a team environment.
• Strong time management skills and ability to meet deadlines.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).