About the role
Customer Experience Manager is a active Marketing & Communication role at Accenture in Singapore. Open the role to review the official description and apply on the company site.
ConsultingOnsiteMarketing & Communication
Key Responsibilities
Responsibilities are not available for this post.
Requirements
- 7–15 years of experience in Customer Experience, Digital Transformation, Service Design, or related areas
- Strong understanding of customer journey mapping, design thinking, and CX frameworks
- Experience in qualitative and quantitative research methods
- Ability to interpret customer and business data to generate insights
- Proven track record managing stakeholders in large enterprise environments
- Excellent communication, storytelling, and presentation skills
- Ability to lead cross‑functional teams and deliver outcomes in fast‑paced settings Preferred Qualifications
- Experience with CX tools (e.g., Qualtrics, Medallia, UX research platforms)
- Exposure to MarTech, CRM, or digital product environments
- Background in consulting, digital agencies, or innovation labs
- Knowledge of omnichannel experience design and customer analytics About the Team You will join Accenture's Customer Experience & Marketing Transformation team, partnering with experts across strategy, design, data, and technology to shape impactful experiences for global brands. The team embraces creativity, collaboration, experimentation, and continuous learning. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.