About the role
Support the growth of driver partner network by onboarding freelance drivers through outbound outreach, operational coordination, and frontline support.
CommercialOnsiteSingapore
Key Responsibilities
- Participate in rotating schedule for occasional weekend and Public Holiday document verification duties (remote, ~1 hour per shift)
- Conduct outbound calls and follow-ups with prospective driver partners to support onboarding conversion and operational targets
- Work with team to onboard freelance driver partner accounts efficiently and accurately
- Build and maintain positive relationships with driver partners through effective communication and support
- Attend to driver enquiries and provide operational support via ZOHO, WhatsApp, phone calls, and walk-in interactions
- Serve as backup support for walk-in driver partners at onboarding centre when required
Requirements
- Strong communication and interpersonal skills, confidence in outbound calls and driver interactions
- Comfortable working in fast-paced, target-driven operational environment
- Customer-oriented, proactive, able to manage multiple tasks effectively
- Energetic, resilient, detail-oriented with positive learning attitude
- Good problem-solving skills and ability to handle operational issues independently
- Proficient in Microsoft Office applications (Word, Excel, Outlook) and comfortable learning new systems