About the role
Entry-level customer service role in a bank's contact center, handling banking inquiries, complaints, and digital platform migration while meeting KPIs and maintaining strict data confidentiality.
BankingOnsite
Key Responsibilities
- Consistently meet and exceed the Customer Centre targets set (KPIs) without compromising quality of service delivery
- Ensure accuracy, timeliness and compliant for all customers' requests
- Utilize problem-solving skills to address and resolve customer complaints and concerns efficiently and professionally
- Data Confidentiality and Data Breach prevention. Strict compliance in maintaining customer's information securely especially with the high accessibility to customer's sensitive information like Identity, Address, income status, Account holdings, Account transactions, Contact details as a customer service officer
- Ability to handle wide suite of Banking products and services, especially in a highly stressful environment managing time sensitive request like Scams, Frauds, Complaints and Publicly Noticeable Incidents
- Successfully cross-buy the Bank's products and services
Requirements
- Excellent problem-solving and complaint resolution skills.
- High attention to detail regarding banking procedures and regulations.
- Ability to handle sensitive customer information securely.
- Strong communication skills for cross-channel service delivery.
- Resilience to work in high-pressure, time-sensitive situations.