About the role
This regional role focuses on digital servicing strategy and transformation within Consumer Banking and Wealth Management Operations (CBWMO). The specialist will lead cross-functional projects to automate workflows and enhance digital customer journeys across the group's regional presence.
BankingOnsite
Key Responsibilities
- Lead the design and implementation of digital servicing strategies for Consumer Banking and Wealth Management
- Collaborate with regional stakeholders to standardize digital operations across multiple markets
- Identify opportunities for automation and process improvement within the digital servicing ecosystem
- Manage the end-to-end delivery of digital projects from requirement gathering to post-launch optimization
- Analyze digital channel performance metrics and customer behavior to drive platform adoption
- Partner with Technology and Product teams to ensure seamless integration of digital servicing tools
- Ensure compliance with regional regulatory standards and internal risk management policies
- Drive digital self-service migration targets and track operational cost savings
Requirements
- Minimum 7-10 years of experience in digital operations, transformation, or wealth management
- Strong understanding of digital platforms, mobile banking, and customer experience design
- Proven experience in project management within a regional or group-level framework
- Ability to influence senior stakeholders and drive change in a complex organization
- Deep knowledge of banking operations and the wealth management landscape
- Proficiency in data analytics tools to monitor and report on digital service KPIs
- Excellent communication and presentation skills for executive-level reporting
- Familiarity with Agile/Scrum methodologies for digital product development
- Bachelor degree in Business, Finance, Information Technology, or a related field
- Strategic mindset with the ability to translate business goals into technical requirements