About the role
Maximizing recovery of past-due accounts through effective, customer-focused collection strategies while ensuring compliance with regulatory and internal requirements.
BankingOnsite
Key Responsibilities
- Manage written-off portfolios and achieve individual and team recovery targets.
- Proactively engage customers to negotiate sustainable repayment arrangements.
- Review customer profiles and recommend suitable remedial actions.
- Deliver professional, high-quality service throughout the recovery process.
- Promptly address customer complaints, queries and disputes within required turnaround.
- Handle difficult cases with tact, resilience, and sound judgment.
Requirements
- Degree or Diploma in any related discipline.
- Minimum 3 years of experience in credit collection or recovery within banking or financial services industry.
- Experience in unsecured litigation is an added advantage.
- Strong communication and negotiation skills, with ability to handle challenging conversations independently.
- Good analytical, problem-solving, and decision-making abilities.
- Strong team player with professionalism, integrity, and ability to work effectively with stakeholders.