About the role
Perform day-to-day payment processing operations including inward/outward MEPS, account transfers, reconciliation, and stakeholder collaboration. Requires shift work and overtime.
BankingOnsite
Key Responsibilities
- Perform day-to-day operational activities in relation to Payment Processing (Inward MEPS (II), Outward Meps (OI) and Accounts Transfer (RF)), which may include undertaking shift work, overtime to ensure BAU continuity; and support on non-biz days.
- Ensure completeness and correctness of customer instructions before processing, with zero tolerance for error.
- Perform daily reconciliation of payments.
- Requires high speed handling of remittance transactions, abiding by strict cut-off times whilst maintaining accuracy & quality.
- Collaborate widely with internal stakeholders and ensure timely resolution of payment related queries and issues.
- Ensure timely escalation of system issues and work with tech counterparts to resolve.
Requirements
- Minimum 2 years' experience in payment operations processing.
- Prior experience in payment operations preferred; with knowledge on SWIFT Payment Messages (e.g., MT103/202/202cov/Pacs008/Pacs009/Pacs009COV) and relevant systems IPE, AMH, FTW, OCR++, MADAME.
- Provide LV support where required.
- Undertake shift hours and participate in weekend/late night LVs.
- Ability to work overtime, especially on Mondays, post holidays, month end weeks.
- Provide SG public holiday support.