About the role
Collect payment from delinquent customers, negotiate payment plans, provide administrative support, and ensure compliance.
BankingOnsite
Key Responsibilities
- Contact 30 to 89 days past due customers for payment and containing flow of delinquent accounts.
- Provide customers with sufficient information and appropriate methods to make payment.
- Review customers' profiles and introduce effective collection actions.
- Negotiate payment schedules to ensure maximum recovery and minimum risk.
- Follow-up with past due customers via telephone, SMS, emails and letters.
- Escalate irregular cases promptly to team leader.
Requirements
- Degree/Diploma holder
- 2 to 3 years' experience
- Highly motivated team player
- Able to manage difficult customers & situations independently
- Excellent interpersonal and communication skills
- Good analytical and decision-making skills