About the role
Manager of Global Position Support team providing on-site customer support for complex semiconductor equipment, managing team, and driving product improvements.
EquipmentOnsiteEngineering
Key Responsibilities
- Engages with customers at a working level to solve High Value Problems affecting customer's ability to achieve technology milestones.
- Manages small GPS team or program providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
- Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent. Contribute to the FMECA process.
- Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers.
- Participate in Engineering Design Reviews.
- Develop new procedures and Best Known Methods (BKMs) to service new products.
Requirements
- In-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families.
- Applies understanding of the industry and how own area contributes to the achievement of objectives.
- Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.
- Identifies and resolves technical, operational and organizational problems.
- Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives.
- Guides, influences and persuades others internally in related areas or externally.