About the role
Applied Materials is seeking a Customer Engineer Manager to develop and maintain customer relationships, manage and coach a team of customer engineers, oversee field operations, and ensure financial and operational performance within a district.
EquipmentOnsiteCustomer Service & Support
Key Responsibilities
- Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels.
- Performs regular customer visits.
- Manages, coaches and directs all customer engineers in his/her district.
- Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals.
- Gives formal updates to all employees on business, new hires, new products.
- Can invite any guest speaker.
Requirements
- Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families.
- Applies understanding of how the team relates to other closely related areas to improve efficiency of own team.
- Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines.
- Uses judgment to identify and resolve day-to-day technical and operational problems.
- Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function.
- Uses tact and diplomacy to exchange information and handle sensitive issues.