About the role
Customer Engineer II (iTeam -PDC) role based on the published job description. Key responsibilities and requirements were extracted directly from the posting for quick review.
EquipmentOnsiteCustomer Service & Support
Key Responsibilities
- Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment Use digital analytics for troubleshooting Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers] Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
- Coordinate and communicate directly with customers Participate in projects/assignments in meeting organization goals Fulfill additional duties, as assigned
Requirements
- Completion of an Associate degree, military technical training, field service experience, or trade certification 1–2 years of work experience in customer/field service support, or a related technical field Ability to read and interpret electrical and mechanical schematics Experience diagnosing and resolving basic technical challenges Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics Familiarity with hand tools and their appropriate usage, including digital multimeters Effective written and verbal communication skills Basic knowledge of Microsoft Excel, Word, and PowerPoint Possession of a valid driver's license and the ability to obtain a passport, if travel is required.
- Able to meet all on-site requirements, including safety, environmental guidelines, and customer/Applied protocols 2-4 years of work experience in customer/field service support, or a related technical field Associate degree in electronics or engineering technologies Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics Completion of an Associate degree, military technical training, field service experience, or trade certification 1–2 years of work experience in customer/field service support, or a related technical field Ability to read and interpret electrical and mechanical schematics Experience diagnosing and resolving basic technical challenges Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics Familiarity with hand tools and their appropriate usage, including digital multimeters Effective written and verbal communication skills Basic knowledge of Microsoft Excel, Word, and PowerPoint Possession of a valid driver's license and the ability to obtain a passport, if travel is required.
- Able to meet all on-site requirements, including safety, environmental guidelines, and customer/Applied protocols 2-4 years of work experience in customer/field service support, or a related technical field Associate degree in electronics or engineering technologies Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics Familiarity with hand tools and their appropriate usage, including digital multimeters