About the role
The Global Product Support role at Applied Materials is responsible for developing procedures, best known methods, and documentation for new semiconductor and display equipment, conducting failure analysis and CAPA activities, providing training to customer and internal engineers, and collaborating with manufacturing, quality, and reliability teams to ensure successful product launch and support.
EquipmentOnsiteEngineering
Key Responsibilities
- Develop new procedures and Best Known Methods (BKMs) to service new products and contribute to the FMECA process
- Participate in or own first chamber Build & Test in the Apps lab and work with Engineering to resolve identified issues
- Collaborate with Manufacturing to develop procedures and support New Product final test as needed
- Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues, participate in or own CAPA process, and conduct or facilitate Failure Analysis (FA)
- Develop and document procedures for installation, retrofit, and maintenance of products, including Technical Product Manuals
- Create Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides as required
Requirements
- Work with Manufacturing to develop procedures and participate (if required) on New Product final test
- Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
- Collect process and qualification data to create product Best Known Methods (BKMs)
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements