About the role
Technical Product Support Engineer responsible for supporting Etch/PVD semiconductor equipment at customer sites, handling escalations, alpha/beta site support, and generating performance metrics.
EquipmentOnsiteEngineering
Key Responsibilities
- Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
- Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
- Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
- Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
- Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
Requirements
- Prior hands-on experiences in Wafer Fabrication Semiconductor tools (CVD, PVD, Etch)
- Relevant education qualification in Engineering
- Ability to work with deadlines and with all levels of internal and external stakeholders including customers
- Ability to work in cleanroom work environment