About the role
Field Support Engineer is a active engineering role at Thales in Singapore. Open the role to review the official description and apply on the company site.
Aerospace & DefenseOnsite
Key Responsibilities
- Windows & Linux Deployment & Support
- Deploy and support applications on Windows Server and Linux operating a systems.
- Troubleshoot deployment, service, performance, access, configuration, and application dependency issues.
- Perform health checks, log analysis, application patching, basic security checks, and configuration validation.
- Verify application services, permissions, certificates, scheduled tasks, file paths, and environment settings required for application operation.
- Support encryption-related troubleshooting, including certificates, secure key handling, key stores, and key vault integration.
- Incident & Field Support
- Provide on-site and remote support for issues on production sites.
- Investigate operating systems, application, network, and connectivity problems.
- Analyze windows event viewer logs, linux system logs, application logs, and
Requirements
- Degree in IT, Computer Engineering, Computer Science, Software Engineering, or a related field
- Minimum 4 years of relevant experience in software development, application support, infrastructure operations, DevOps support, or similar technical roles
- Strong hands-on knowledge of Windows and Linux servers, especially in deployment and troubleshooting
- Good understanding of CI/CD, DevOps practices, release management, and deployment automation.
- Good knowledge of Windows services, Event Viewer, IIS, PowerShell, Linux services, systemd, SSH, cron, shell commands, logs, and package management.
- Good understanding of networking concepts such as TCP/IP, DNS, DHCP, routing, firewall rules, VPN, and connectivity testing .
- Able to troubleshoot CPU, memory, disk, network, service, application, and deployment-related issues.
- Experience reading application logs, reviewing configuration files, and understanding deployment flows.
- Strong programming or scripting knowledge such as SQL and PowerShell .
- Strong knowledge of Oracle database, MariaDB & MySQL .
- Experience with automation, virtualization or monitoring tools such as Ansible, Datadog, Grafana, VMWare & Docker .
- Basic knowledge of Cloud technologies such as AWS & Azure.